Política de envio

Thank you for choosing KDEAM! We are committed to providing you with the best shopping experience possible, and that includes efficient and reliable international shipping. Please read the following shipping policy to understand how we handle orders and deliveries.

Order Processing:

  • All orders placed on our website will be processed within 24 hours, including weekends and public holidays.
  • Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Method:

  • We offer international shipping.
  • We collaborate with trusted shipping partners to ensure your order is delivered safely and efficiently.

Shipping Time:

  • Our standard shipping time is up to 14 days, excluding weekends and public holidays.
  • Processing of your order takes one business day
  • While we strive to deliver your order within this timeframe, please note that unforeseen circumstances or factors beyond our control may cause delays.
  • In most cases, however, you can expect your items to arrive within 10 working days.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
  • You can use this tracking number to monitor the progress of your shipment on our website or through the shipping carrier's online tracking system.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or undeliverable packages caused by incorrect addresses.
  • If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

Order Modifications and Cancellations:

  • Once an order is processed and shipped, modifications or cancellations may not be possible. However, please reach out to our customer support team, and we will do our best to assist you.

Lost or Damaged Packages:

  • While rare, if your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work toward a resolution.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team at orders@kdeam.co.uk.

Happy shopping with Kdeam!